Terms of Service

Please read these Terms of Service carefully before using the website choptsalads.click or any services offered by Chopt. By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must discontinue use of our website and services immediately.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Chopt ("Company," "we," "us," or "our"), the operator of the website located at choptsalads.click (the "Website"). This Agreement governs your access to and use of our Website, online ordering platform, mobile features, and all related food services provided by Chopt.

By using the Website or placing an order through any of our channels, you represent and warrant that:

• You are at least 18 years of age, or if you are between the ages of 13 and 17, you have obtained verifiable parental or guardian consent;
• You have the legal authority to enter into this Agreement;
• You will comply with all applicable federal, state, and local laws and regulations; and
• All information you provide to us is accurate, complete, and current.

If you are using the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms, in which case "you" and "your" shall refer to that entity.

2. Description of Services

Chopt is a food service company operating in the United States, specializing in fresh, made-to-order salads, grain bowls, wraps, soups, and other health-conscious food items. Through the Website choptsalads.click, we provide the following services:

2.1 Online Ordering

Users may browse our menu, customize food items, and place orders for pickup or delivery through our Website. Menu availability is subject to location, time of day, seasonal offerings, and ingredient availability. We reserve the right to modify, limit, or discontinue menu items at any time without prior notice.

2.2 Account Registration

Customers may create a personal account to manage orders, save preferences, store payment information, and access loyalty rewards. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account at [email protected].

2.3 Loyalty and Rewards Programs

Chopt may offer promotional rewards, points-based programs, or discount offers from time to time. Such programs are subject to additional terms and conditions which will be provided at the point of enrollment. Rewards have no cash value and may not be transferred, sold, or exchanged.

2.4 Catering and Group Orders

We may offer catering services for events, offices, and large gatherings. Catering orders are subject to minimum order requirements, lead times, and separate catering agreements that supplement these Terms.

2.5 Third-Party Delivery Platforms

Some orders may be fulfilled through third-party delivery platforms or services (e.g., DoorDash, Uber Eats, Grubhub). Your use of those third-party platforms is subject to their respective terms of service and privacy policies. Chopt is not responsible for the actions, omissions, or service quality of third-party delivery providers.

3. User Obligations and Prohibited Activities

By accessing and using the Website, you agree to use it only for lawful purposes and in a manner consistent with these Terms. You agree to comply with all applicable federal and state laws, including those administered by the Federal Trade Commission (FTC) and any applicable state consumer protection statutes.

3.1 User Obligations

You agree to:

• Provide accurate and truthful information when placing orders or creating an account;
• Promptly update your account information to keep it accurate and current;
• Use the Website only for personal, non-commercial purposes unless expressly authorized in writing by Chopt;
• Notify us immediately if you discover any errors in your order confirmation or account information;
• Comply with all applicable laws, regulations, and ordinances in your jurisdiction.

3.2 Prohibited Activities

You agree NOT to engage in any of the following:

• Using the Website for any unlawful purpose or in violation of any local, state, or federal law or regulation;
• Attempting to gain unauthorized access to any portion of the Website, server, network, or system connected to the Website;
• Uploading, transmitting, or distributing any viruses, malware, spyware, or other harmful or disruptive code;
• Scraping, data mining, or using automated tools (bots, crawlers, scrapers) to collect data from the Website without prior written consent;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Submitting false, fraudulent, or misleading orders, reviews, or information;
• Harassing, threatening, defaming, or otherwise harming any other user, employee, or third party;
• Attempting to reverse-engineer, decompile, or disassemble any software or technology used to operate the Website;
• Copying, reproducing, modifying, or distributing any content from the Website without prior written authorization;
• Using our platform to advertise or promote products or services without express written consent;
• Circumventing any security or access control measures implemented on the Website;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Website.

Violation of these prohibitions may result in immediate termination of your account, denial of service, and potential legal action.

4. Intellectual Property Rights

4.1 Ownership

All content, materials, and features available on the Website, including but not limited to text, graphics, logos, images, icons, audio clips, digital downloads, data compilations, software, and the overall design and arrangement of the Website (collectively, "Content"), are the exclusive property of Chopt or its content suppliers and are protected by United States copyright, trademark, trade dress, and other intellectual property laws.

4.2 Trademarks

The name "Chopt," our logo, and all related product names, service marks, and slogans are trademarks of the Company. Nothing in these Terms grants you any right to use any trademark, service mark, logo, or trade name of Chopt. Unauthorized use of any Chopt trademark is strictly prohibited and may violate trademark laws.

4.3 Limited License

Chopt grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to:

• Sell, resell, or commercially exploit any Website content or services;
• Download or copy account information for the benefit of another merchant;
• Use any data mining, robots, or similar data gathering or extraction methods;
• Reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Website.

4.4 User-Submitted Content

If you submit reviews, comments, feedback, photos, or other content to our Website or social media channels ("User Content"), you grant Chopt a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, display, distribute, and create derivative works from such User Content in connection with the operation and promotion of our services. You represent and warrant that your User Content does not infringe any third-party intellectual property rights, privacy rights, or other applicable laws.

5. Payment Terms

5.1 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices may vary by location and may not reflect applicable taxes, service fees, or delivery charges until checkout. Chopt makes reasonable efforts to ensure pricing accuracy, but we reserve the right to correct any pricing errors and to cancel orders placed at incorrect prices.

5.2 Payment Methods

We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and such other payment methods as may be made available from time to time. By submitting payment, you authorize Chopt and its payment processors to charge your designated payment method for the total amount of your order, including applicable taxes and fees.

5.3 Order Confirmation

An order confirmation sent to your email or displayed on the Website does not constitute acceptance of your order. Chopt reserves the right to refuse or cancel any order at any time for reasons including but not limited to unavailability of items, inaccuracies in product or pricing information, or suspicion of fraudulent activity.

5.4 Taxes

All transactions may be subject to applicable federal, state, and local sales taxes. You are responsible for paying all taxes applicable to your order. Tax amounts will be displayed at the time of checkout where required by law.

5.5 Refunds and Cancellations

Due to the perishable nature of our food products, all sales are generally final. If you experience an issue with your order, such as receiving incorrect or unsatisfactory items, please contact us at [email protected] within 24 hours of receiving your order. We will evaluate each claim on a case-by-case basis and may, at our sole discretion, offer a refund, credit, or replacement. Chargebacks initiated without first contacting Chopt may result in account suspension.

6. Disclaimers and "As-Is" Basis

6.1 As-Is Basis

THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHOPT EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES AS TO THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION OR CONTENT ON THE WEBSITE.

6.2 Food Allergen Disclaimer

Our food products may contain or come into contact with common allergens including, but not limited to, nuts, dairy, gluten, eggs, soy, shellfish, and sesame. While we make reasonable efforts to accommodate dietary restrictions, we cannot guarantee that any menu item is entirely free from allergens due to the shared nature of our kitchen environments. Customers with severe food allergies are strongly encouraged to consult with a store team member prior to ordering. Chopt is not liable for any allergic reaction or adverse health event resulting from consumption of our products.

6.3 Nutritional Information

Nutritional information provided on the Website is based on standard recipes and may vary depending on ingredient substitutions, preparation methods, portion sizes, and supplier variations. This information is provided for general guidance only and should not be relied upon as medical or dietary advice.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES FEDERAL AND STATE LAW, IN NO EVENT SHALL CHOPT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE WEBSITE OR SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR ACCOUNT;
• CONDUCT OF ANY THIRD PARTY ON OR THROUGH THE WEBSITE;
• ANY OTHER MATTER RELATING TO THE WEBSITE OR SERVICES;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF CHOPT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT CHOPT'S LIABILITY CANNOT BE FULLY DISCLAIMED UNDER APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO CHOPT IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

8. Indemnification

You agree to defend, indemnify, and hold harmless Chopt and its parent companies, subsidiaries, affiliates, officers, directors, agents, partners, employees, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or services;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any User Content you submit, post, or transmit through the Website;
• Your negligence or willful misconduct;
• Any dispute between you and any third party, including delivery services.

Chopt reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with Chopt in asserting any available defenses.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which the relevant Chopt location or principal office operates, without regard to conflict of law provisions.

To the extent permitted by law, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Website shall be brought exclusively in the federal or state courts located within the United States, and you hereby consent to the personal jurisdiction and venue of such courts. This Agreement is subject to all applicable provisions of the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and other applicable federal consumer protection laws.

For users residing in California, your rights may also be governed by the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable California state statutes. Nothing in these Terms shall be construed to limit any rights you may have under applicable state law.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, controversy, or claim ("Dispute") arising out of or relating to these Terms or the services by contacting Chopt directly at [email protected]. We will make good-faith efforts to resolve the dispute informally within thirty (30) days of receiving your written notice.

10.2 Binding Arbitration

If a Dispute cannot be resolved informally within the thirty (30) day period, you and Chopt agree to resolve the Dispute through binding, individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitration shall be conducted in English and, unless you and Chopt agree otherwise, shall take place in the United States. Each party shall bear its own costs and expenses in connection with the arbitration, except that:

• If you initiate arbitration and the claim is for $10,000 or less, Chopt will pay all filing, administration, and arbitrator fees;
• If the arbitrator finds your claim to be frivolous or brought in bad faith, the AAA rules regarding fee shifting shall apply.

10.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CHOPT EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. All Disputes must be resolved on an individual basis.

10.4 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration. Additionally, either party may bring claims in small claims court if the Dispute qualifies under that court's jurisdictional limits.

11. Term and Termination

11.1 Term

These Terms shall remain in full force and effect for as long as you use the Website or maintain an account with Chopt. Certain provisions of these Terms that by their nature should survive termination shall continue in effect, including but not limited to intellectual property rights, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.

11.2 Termination by You

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including any outstanding payment obligations.

11.3 Termination by Chopt

Chopt reserves the right to suspend, restrict, or terminate your account and access to the Website at any time, with or without notice, and for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or illegal activity;
• Failure to pay for orders;
• Extended inactivity of your account;
• Requests by law enforcement or regulatory authorities;
• Discontinuation or material modification of the Website or services.

11.4 Effect of Termination

Upon termination, your right to use the Website and services ceases immediately. Any unredeemed rewards, credits, or points accumulated in your account may be forfeited upon termination. Chopt shall not be liable to you or any third party for any termination of your account or access to the Website.

12. Changes to Terms

Chopt reserves the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on the Website at choptsalads.click; and
• Where required by applicable law, provide additional notice via email or prominent Website notification.

Your continued use of the Website or services after any modification to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must immediately cease using the Website and, if applicable, request account deletion. It is your responsibility to review these Terms periodically for any changes.

13. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, store, and disclose information about you when you use our Website and services. For users in California, our Privacy Policy also describes your rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). We encourage you to read our Privacy Policy carefully. By using the Website, you consent to the data practices described in our Privacy Policy.

14. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that are not owned or controlled by Chopt. We provide these links for convenience only and do not endorse or assume any responsibility for the content, privacy policies, practices, or availability of any third-party websites or services. Your access to and use of any third-party website or service is entirely at your own risk and subject to the terms and conditions of those third-party services. Chopt expressly disclaims all liability arising from your use of any third-party website or service.

15. Force Majeure

Chopt shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, war, terrorism, civil unrest, labor disputes, supply chain disruptions, or failures of third-party infrastructure. In such events, Chopt shall be excused from performance for the duration of the force majeure event, and we will make reasonable efforts to resume normal operations as soon as practicable.

16. Accessibility

Chopt is committed to making our Website accessible to all users, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA) and applicable Web Content Accessibility Guidelines (WCAG). If you experience any accessibility barriers while using our Website, please contact us at [email protected] so that we may work to resolve the issue promptly.

17. Electronic Communications

By using the Website and providing your email address, you agree to receive electronic communications from Chopt, including order confirmations, account notifications, promotional offers, and service-related announcements. You may opt out of promotional communications at any time by following the unsubscribe instructions in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, you may still receive transactional and service-related communications necessary for the administration of your account and orders.

18. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law or regulation, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected or impaired by the invalidity, illegality, or unenforceability of any individual provision. The parties agree that the severed or modified provision should be replaced with a valid, enforceable provision that most closely approximates the intent and economic effect of the original provision.

19. Entire Agreement; Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Chopt on the Website, constitute the entire agreement between you and Chopt with respect to your use of the Website and services, and supersede all prior and contemporaneous agreements, understandings, negotiations, and representations, whether oral or written, relating to the same subject matter.

Chopt's failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver by Chopt of any default or breach of these Terms shall not be deemed a waiver of any subsequent default or breach, whether of the same or different nature. No waiver shall be binding unless it is in writing and signed by an authorized representative of Chopt.

20. Assignment

You may not assign, transfer, or sublicense your rights or obligations under these Terms without the prior written consent of Chopt. Any attempted assignment without such consent shall be null and void. Chopt may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

21. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, or if you need to report a violation or contact us for any other reason, please reach out to us using the contact details below:

We endeavor to respond to all inquiries within five (5) business days. For urgent matters related to food safety, allergic reactions, or order emergencies, please contact your nearest Chopt location directly or reach us via email at [email protected].

© 2026 Chopt. All rights reserved. Unauthorized reproduction or distribution of any content from this Website is strictly prohibited.